ALL YOU NEED TO KNOW  

HOW OUR FULL FREE 5 DAY TRIALS WORK?

U.K. N.IRELAND & INTERNATIONAL USED SALES

Our trials are very simple and come with FREE delivery if you are in the Republic of Ireland and applies to all Used, Ex-Demo & Ex-Stock saddles.
 

If you are not sure about a saddle but want to secure it without payment, simply select "Pay Offline" during the check out process.

We suggest you secure your saddle online or call as quickly as possible. You don't want to lose it!
 

To secure your saddle:

  1. Choose your saddles and go to the Checkout.

  2. Choose how you wish to pay your full value deposit - Select either PayPal or 'Pay Offline' - If you select 'Pay Offline' we will contact you to discuss your order and take a Credit or Debit card payment. We can also arrange a Bank Transfer.

  3. Enter your delivery/contact details.

  4. We send your order the same or next day.

 

Once we have seen your request we will mark your saddles as 'OUT ON TRIAL'.
 

*YOUR FREE FULL 5 DAY TRIAL STARTS FROM THE EXACT POINT OF DELIVERY & ENDS AT 12 P.M. MIDNIGHT ON THE 6th DAY*
 

**TRIALS ARE ONLY AVAILABLE WITHIN THE REPUBLIC OF IRELAND**
 

***INTERNATIONAL USED SADDLE PURCHASES INCLUDING N.IRELAND AND THE U.K. ARE CONSIDERED DIRECT SALES See here for finer detail.***

TRIAL RETURNS

Should your saddle choice not work out for you OR you wish to return the second and third saddles, you must notify us within the 5 day trial window.

You can notify us​

  1. By Email at contact@saddlesireland.com stating your name and the saddles trialled.

  2. Via Live Chat.

  3. Or by sending us a Contact Form

We will then send you a label for drop off at any Irish AnPost Office.
 

When returning your trialled saddles, please follow the return information contained within your trial pack.
 

Once we have received the saddle/s back we will refund your saddle deposit immediately less €20 to help towards the return courier fee.

NEW SADDLE & ACCESSORY SALES

We do not offer trials on new saddles or accessories (with the exception of ex-demos and ex-stock).

All purchases of new products are considered direct sales.​

You can of course return any new product .
Saddles Ireland must be notified of return within 7 days of the products arrival and must be returned to us within the 7 day period after this notification.

  • The returned product must be exactly as it was sent.

  • The product must show zero damage including rubs and marks.

  • The product must show zero signs of girthing.

  • The product must be returned with all labels attached.

  • The product must be returned with all accessories.

  • The return of the product is the responsibility of the purchaser including packaging and associated costs - We do not hold responsibility for returned items until after they are in our possession.

All refunds will only be made to the original payee & payment method.

 
DELIVERY & SHIPPING

DOMESTIC & UK DELIVERY

  1. Saddles within the Republic of Ireland will be sent to you for FREE via AnPost (Usually next day delivery).

  2. Saddles within N. Ireland will be sent to you for FREE via DPD couriers (Usually next day delivery).

  3. UK deliveries are sent via DPD couriers and delivery time may vary, usually 3-5 working days including Saturdays.

INTERNATIONAL SHIPPING​

  1. For the rest of the world shipping, if you do not see your country when checking out please contact us. See here for finer detail.

 
PAYMENT METHODS
  • All major CREDIT and DEBIT CARDS by phone.

  • All major CREDIT and DEBIT CARDS via PayPal online. 

  • Bank Transfer by request

 
CONDITIONS AND DISCLAIMERS - S.IRELAND

TRIALS

  1. Anybody fitting a saddle should have a level of saddle fitting competence and we assume the same by way of your order. We in no way hold any responsibility for poorly fitted saddles and the symptoms potentially caused thereafter......

  2. We offer no definitive advice other than to get your saddle choice into the right ball park. Your choice of saddles thereafter is solely your responsibility. If in doubt we urge that you engage the help of a knowledgable person.

DELIVERY​

  1. Although we send your saddles via an Irish next day courier service, we do not guarantee next day delivery.

SADDLE RETURNS

  1. Should the returned saddle/s be in any way damaged during the trial period, we reserve the right to withhold the deposit until suitable compensation has been agreed.

  2. Return courier times may vary greatly dependent on the weather and the courier company themselves, we can take no responsibility for delayed saddle return periods.

  3. Returns must be sent in the original packaging provided and contain any receipts, labels, documentation and or tools etc.

DEPOSIT REFUNDING

  1. We will refund your deposit less a €20 to help with the courier return fee as soon as possible after the saddle/s have been returned. However we hold no responsibility for the refund processing time, this is dependent on your bank, some banks are quicker than others. The refund process usually takes 1-3 working days.

  2. Return courier times may vary greatly dependent on the weather and the courier company themselves. We can take no responsibility for delayed saddle return periods. Your refund will be processed as soon as possible after the return of the trialled saddle/s.

 

 

 

 

 

 

​INTERNATIONAL PURCHASES

  1. We do not offer trials outside of the Republic of Ireland.

  2. All purchases that are made outside of the Republic of Ireland including N. Ireland are considered outright/direct sales.

INTERNATIONAL SHIPPING​

  1. Your purchase may attract import duties when imported to countries outside of the EU (NOTE: Import duties are rare on secondhand goods). Should your saddles incur import duties these charges fall to you the purchaser, the shipping/courier company will arrange payment of any fees, duties or taxes applicable to your country.

INTERNATIONAL RETURNS​ inc UK & N.IRELAND

  1. We are not obliged to accept returns on used goods.

  2. In the very unlikely event of mis-description or fault and you wish to have your purchase considered for return we will require photographic evidence and descriptions of the same. We must be notified of the intention to return within a 2 day period after the exact point of delivery.

  3. You must notify us before the return of goods being sent from a international destination by using live chat, email at contact@saddlesireland.com or on a contact form we will not accept the package unless previously agreed. 

  4. The organisation and return shipping fees are the responsibility of the purchaser unless previously agreed.

  5. Should returned saddle/s from International destinations be subject to the addition of Irish import duties, tax and VAT, these costs will fall to the original purchaser and shall be deducted from the refunded saddle cost unless previously agreed.

  6. With respect to Internationally returned saddles the initial shipping cost is non-refundable.​​ unless we agree otherwise.

 
CONDITIONS AND DISCLAIMERS - UK N.IRELAND & INTERNATIONAL
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