FAQ's stands for frequently asked questions - below you will find many of the most frequently asked questions we receive. If however you do not find an answer to your question please do feel free to contact us via live chat or email and we will happily advise accordingly.
How many saddles can I take on trial in one go?
Saddle trials are only available in the Republic of Ireland.
What if I do not know how to fit a saddle?
Saddle fit should never be underestimated. You should have a good grasp of saddle fitting or employ an equine professional you trust. Ideally you should use the services of a respected Master Saddle Fitter.
Do you offer a Nationwide Saddle Fitting Service ?
Our cheif advisor SMS QSF MSFC qualified saddle fitter Lauren Coxhead will come to you on Saddles Irerland behalf. But only for the fitting and maintainence of upper budget new saddles. Contact us for further details.
Do you offer saddle fit advice?
We do offer saddle fit advice!
Can I send you pictures and videos of my horse?
You can, pictures and videos will help greatly and may well be requested by our team. However we cannnot fit saddles remotely, we can only offer suggestions on what may fit. The responsibility of the actual fit falls to you.
What happens if I fail to notify you of the return of my trialled saddles before the trial end?
Your payment for the saddles will be put through at the trial end automatically.
Do you do trade in's?
No we do not do trade in's. However we will buy your saddle directly or sell your saddle for you......You can find further information and an upload form here..........Sell Your Saddle
Can you sell my saddle for me or buy my saddle directly?
We can and will be happy to do so!
What payment methods can I use?
What courier service do you use?
We courier our trial saddles for FREE via AnPost next day service within S.Ireland. Should your trial saddle be returned we will email you a label to be attached to the box and the box to be dropped to your local AnPost post office for your convenience.
When selling a saddle for me, will you pay the final sum in cash or to another bank account?
NO! The agreed Final Sale Price will only be paid via bank transfer to the bank account of the named seller, without exception. NO CASH!
How long does it take to sell a saddle?
This is a common question and one we simply can not answer. Sometimes our associated fitters will have a client waiting for a specific saddle or size so the sale can happen quite quickly, otherwise all we can say is "You never know". Sometimes the most unlikely saddles are gone immediately and highly desirable saddles can take a while.
What if I want the saddle you are selling for me back?
If you have given a saddle to us to sell on your behalf and then you want it back we will happily facilitate and return it to you, however it will be subject to the return fee of €50 and we will need at least 1 weeks notice.
Can I share the specific advertisment of my saddle with my social media?
Absolutely! On each individual saddle advertisment, you will find links to all the popular social media outlets, we encourage you to use these links to share your saddle with your friends through social media.
Can I visit you for a Saddle Fitting Consultation?
You can! Our cheif advisor and SMS QSF MSFC Master Saddle Fitter Lauren Coxhead will be available for consultations in Ennis, Co. Clare on Thursdays.
How much does it cost me to trial a saddle?
Saddles must be secured with a full value deposit via all major debit or credit cards over the phone, PayPal online or Bank transfer by arrangement.
How do I secure a used saddle for trial?
We recommend you secure your saddle online with immediate affect! Why risk losing your ideal saddle?
We can also accept Bank transfers, please call us to arrrange this.
When can I call you for advice?
We are available to offer advice via phone or Live chat Monday - Friday 10am to 4pm.
How Have you beaten all UK & Irish Prices on new saddles and accessories?
Many Retailers in the UK can buy cheaper than we can in Ireland!
The UK has cheaper delivery costs than In Ireland!
The UK has cheaper overheads than we have in Ireland including insurance, utilities and rates!
The UK has a lower VAT rate than we do in Ireland!
Saddles Ireland do not take huge profits - We operate to 'Make a living' 'Not a Killing'!
Saddles Ireland constantly reviews overheads, such as heating & lighting also Insurance!
Saddles Ireland omits frills such as printed tapes and boxes!
Saddles Ireland is humble! We do not waste money on fancy buildings - Expensive advertising - Sponsorships and vehicles!
Saddles Ireland does not engage in unnessary debt or hold un-paid stock!
Saddles Ireland absorbs at least 50% of delivery costs!
Saddles Ireland maximises performance by offering a very high level of service - Meaning our products are rarely returned and conflicts are avoided leading to reduced overheads!
If I spend money with you, am I locked in to further purchases?
Not at all! Absolutely not!
Do you offer a price match promise?
Yes we do on all NEW saddles and products!
Do your advertised prices include VAT?
Absolutely - That is another dirty trick played by retailers to make you think you are getting a great deal, only to then add VAT!