FAQ's  

FAQ's stands for frequently asked questions - below you will find many of the most frequently asked questions we receive. If however you do not find an answer to your question please do feel free to contact us via live chat or email and we will happily advise accordingly.

How many saddles can I take on trial in one go?


Saddle trials are only available in the Republic of Ireland. You can take as many saddles as you like! (But we generally say 3 to get a good idea of fit!) Each saddle shall be sent in one box. ( but if we can fit 2 in a box we will!) Each returned saddle/Box shall be subject to the return fee of €20.




What if I do not know how to fit a saddle?


Saddle fit should never be underestimated. You should have a good grasp of saddle fitting or employ an equine professional you trust. Ideally you should use the services of a respected Master Saddle Fitter. When you choose to trial saddles through us you will find in the box a pack, this pack will contain basic saddle fit advice and details of how the trials work.




Do you offer a Nationwide Saddle Fitting Service ?


Our cheif advisor SMS QSF MSFC qualified saddle fitter Lauren Coxhead will come to you on Saddles Irerland behalf. But only for the fitting and maintainence of upper budget new saddles. Contact us for further details.




Do you offer saddle fit advice?


We do offer saddle fit advice! For example if you wish to find a saddle for a specific breed of horse we can suggest generic brands that tend to suit that breed. Or for example if you have a horse with high withers we will steer you away from saddles that would not suit a high wither and suggest saddles that do suit high withers. Once our advisors are armed with all the information they need they will be able to suggest specifically which saddles to try! However the advice is not definitive! and the responsibility for fit is your when trialing saddles.




Can I send you pictures and videos of my horse?


You can, pictures and videos will help greatly and may well be requested by our team. However we cannnot fit saddles remotely, we can only offer suggestions on what may fit. The responsibility of the actual fit falls to you.




What happens if I fail to notify you of the return of my trialled saddles before the trial end?


Your payment for the saddles will be put through at the trial end automatically. If we do not hear from you within the trial period we assume you are keeping the saddle! Once the trial has ended we will not be able to refund your deposit. Instead we will buy the saddle back from you directly for the sale price less €150 and the return delivery becomes your responsibility and must be carried out in a timely fashion. This offer remains open for 1 month after the trial end.




Do you do trade in's?


No we do not do trade in's. However we will buy your saddle directly or sell your saddle for you......You can find further information and an upload form here..........Sell Your Saddle




Can you sell my saddle for me or buy my saddle directly?


We can and will be happy to do so! There is further information and the facility to submit a saddle for sale found here.............. Sell Your Saddle!




What payment methods can I use?


Paypal! Call us to pay with a debit/credit card through our secure payment gateway! Or Bank transfer by arrangement. To pay by card or Bank transfer, we suggest you secure your saddle online and when checking out click the 'OFFLINE PAYMENT' option.




What courier service do you use?


We courier our trial saddles for FREE via AnPost next day service within S.Ireland. Should your trial saddle be returned we will email you a label to be attached to the box and the box to be dropped to your local AnPost post office for your convenience. In N.Ireland your saddles are couriered via a reputable courier service for FREE. U.K. orders are shipped using a reputable courier service and usually takes 3-5 days to arrive, delivery is calculated at checkout. All world wide orders are shipped using the best quoted price through recognised services, such as TNT, UPS etc. Your order delivery price will be calculated at checkout.




When selling a saddle for me, will you pay the final sum in cash or to another bank account?


NO! The agreed Final Sale Price will only be paid via bank transfer to the bank account of the named seller, without exception. NO CASH!




How long does it take to sell a saddle?


This is a common question and one we simply can not answer. Sometimes our associated fitters will have a client waiting for a specific saddle or size so the sale can happen quite quickly, otherwise all we can say is "You never know". Sometimes the most unlikely saddles are gone immediately and highly desirable saddles can take a while.




What if I want the saddle you are selling for me back?


If you have given a saddle to us to sell on your behalf and then you want it back we will happily facilitate and return it to you, however it will be subject to the return fee of €50 and we will need at least 1 weeks notice. Should your saddle be on trial when you request it back and the trialee wants to purchase the saddle it will be your choice as to whether it is sold or returned. In the case of you wishing to have it returned when under trial you will be asked to cover both the courier fee from the trialee €20 and then from ourselves €50......Further details can be found in our T&C's




Can I share the specific advertisment of my saddle with my social media?


Absolutely! On each individual saddle advertisment, you will find links to all the popular social media outlets, we encourage you to use these links to share your saddle with your friends through social media.




Can I visit you for a Saddle Fitting Consultation?


You can! Our cheif advisor and SMS QSF MSFC Master Saddle Fitter Lauren Coxhead will be available for consultations in Ennis, Co. Clare on Thursdays.




How much does it cost me to trial a saddle?


Saddles must be secured with a full value deposit via all major debit or credit cards over the phone, PayPal online or Bank transfer by arrangement. Saddle trials are only available in the Republic of Ireland and delivery is FREE. Should the trial not work out for you the return fee is €20 and is deducted from your deposit refund.




How do I secure a used saddle for trial?


We recommend you secure your saddle online with immediate affect! Why risk losing your ideal saddle? You can secure any saddle for trial immediately by adding it to your basket, then checking out and selecting either 'OFFLINE PAYMENT' or Paypal. Once we see your order we will reserve the saddle for you. If you select 'OFFLINE PAYMENT' you can pay your full value deposit via all major credit or debit cards over the phone. If you select 'Paypal' your saddle will be reserved and sent on the next working day!
We can also accept Bank transfers, please call us to arrrange this.




When can I call you for advice?


We are available to offer advice via phone or Live chat Monday - Friday 10am to 4pm. You can send emails and contact forms anytime, we will get back to you as soon as we can.




How Have you beaten all UK & Irish Prices on new saddles and accessories?


Good question! And the answer is with great difficulty!

  • Many Retailers in the UK can buy cheaper than we can in Ireland!
  • The UK has cheaper delivery costs than In Ireland!
  • The UK has cheaper overheads than we have in Ireland including insurance, utilities and rates!
  • The UK has a lower VAT rate than we do in Ireland!
So how have we done it? Simple! -
  • Saddles Ireland do not take huge profits - We operate to 'Make a living' 'Not a Killing'!
  • Saddles Ireland constantly reviews overheads, such as heating & lighting also Insurance!
  • Saddles Ireland omits frills such as printed tapes and boxes!
  • Saddles Ireland is humble! We do not waste money on fancy buildings - Expensive advertising - Sponsorships and vehicles!
  • Saddles Ireland does not engage in unnessary debt or hold un-paid stock!
  • Saddles Ireland absorbs at least 50% of delivery costs!
  • Saddles Ireland maximises performance by offering a very high level of service - Meaning our products are rarely returned and conflicts are avoided leading to reduced overheads!
Saddles Ireland's customers are happy! This builds customer loyalty and in turn supports us, who support you and together we can both support the Irish economy. Keep your hard earned cash in Ireland - Saddles Ireland is proud to support the Irish Recovery and will do so for as long as our customers need us! Despite all the odd's.




Can I trial new saddles?


Not as such! Our customers can trial new ex-demo saddles! But if a customer orders a new saddle and the saddle is to be returned it must be returned in 100% perfect condition, basically the condition it was sent in......All labels, tools and covers must remain in place and be in perfect condition on return.




If I spend money with you, am I locked in to further purchases?


Not at all! Absolutely not! This is a dirty trick that some retailers play! There is never an obligation to Saddles Ireland! - You are entitled to refunds in line with our terms and conditions. We believe if a saddle or accessory does not fit, you should be free to buy again from whom ever you wish - You can only do that with a no hastle, quick refund!




Do you offer a price match promise?


Yes we do on all NEW saddles and products! Saddles Ireland has gone to great lengths to offer prices lower than you can find them in the U.K. BUT, If and it's a big if you find a matching product for less in Ireland or the UK we need to know about it. We will match the price where appropriate on all equivalent items!




Do your advertised prices include VAT?


Absolutely - That is another dirty trick played by retailers to make you think you are getting a great deal, only to then add VAT! All of Saddles Ireland's advertised prices include VAT both new and secondhand!




How do I know I am paying the correct price for a used saddle?


Easy, you can trust Saddles Ireland for a start! We exist to remove many issues such as over pricing! - We value our used saddles based on their individual qualities, taking into account, brand, model, condition, leather qualities, private and commercial market values, fahion, sizing and tree types amongst other things. Things that quite frankly most folk know nothing about - It's why our customers use us! Trust! Used saddle prices vary wildly on the used market - We are so involved that we know exactly the price a saddle should be sold for! - This allows us to offer our sellers feasible valuations and our buyers reasonable used saddle prices! We are professionals - Leave the messy stuff to us!





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